Privacy Policy
Open Road Tours respects the privacy of our clients and website visitors, and we are committed to protecting their personal data. We adhere to the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), and other applicable privacy regulations. We will never share, sell, trade, or disclose customer information, except where required by law.
Cookies and Website Usage
Our website uses cookies to enhance user experience and collect data such as IP addresses, browser preferences, and approximate locations for statistical analysis and traffic monitoring. This information does not reveal individual identities and is used solely for improving our services.
Collection of Personal Data
We only collect personal data voluntarily provided by our clients. This may include information submitted through booking forms, email inquiries, or other direct communication. Data is securely stored and used exclusively for the purposes of arranging tours, making reservations, and communicating with our clients.
We do not obtain personal data without consent and ensure all collected data is securely managed in compliance with applicable privacy laws.
Consent to Communication
By submitting inquiries via email, completing online forms, or subscribing to our mailing list, users consent to receiving communication from Open Road Tours. This may include quotes, proposals, general information, and occasional newsletters.
- Newsletter Subscriptions: Users must confirm their subscription via a double opt-in process to ensure consent. All newsletters include a one-click unsubscribe option. Previously unsubscribed addresses cannot be re-added without explicit consent.
- Marketing and Updates: Communication may include promotions or updates about our services. Users may opt-out of receiving such communication at any time.
Third-Party Sharing of Information
To facilitate bookings and provide services, we may share personal information with trusted third-party suppliers (e.g., accommodation providers, airlines, and other service providers). Shared data may include names, contact details, passport information, and other necessary details. By making a booking with Open Road Tours, clients consent to this information-sharing process.
Open Road Tours cannot be held responsible for any data breaches or unauthorized access by third-party providers, but we ensure due diligence in selecting reputable partners.
Payment Security
We prioritize secure payment processing. All credit card payments are handled by PCI-DSS compliant third-party payment processors. Open Road Tours does not store or access credit card details directly. We actively work to prevent and address credit card fraud and cooperate with authorities in cases of suspected fraudulent activity.
Data Retention and Security
- Booking Forms and Documentation: Customers are required to complete booking forms containing essential details (e.g., names, contact information, insurance, and next of kin). These forms are securely stored in our encrypted digital systems or in locked physical storage.
- Retention Period: Customer records are retained for the statutory period required by law. Sensitive documents are destroyed securely (e.g., shredded) once no longer required.
- Access Restrictions: Only authorized staff members have access to customer information. Each team member uses secure login credentials, and access is limited to their specific responsibilities.
Your Rights
Clients have the right to:
- Access their personal data held by Open Road Tours.
- Request corrections or deletions of personal data not required for legal or operational purposes.
- Withdraw consent for communication or data processing.
Requests can be made by contacting us in writing.
Contact Us
For inquiries regarding our privacy policy or to exercise your data protection rights, please contact:
Managing Director and Information Officer
Hannah Raubenheimer
Open Road Tours
P O Box 9373,
George, South Africa
hannah@openroadtours.co.za
+27 823778993
We are committed to addressing any concerns promptly and ensuring your data is handled responsibly.
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WhatsApp +27823778993
Monday to Friday 8am - 5pm, GMT+2 / CAT
Skype: hannahraubenheimer
