Terms & Conditions

Detailed description of goods and/or services:​

Open Road Tours is a business in the Tourism Industry that provide tour packages and day excursions​

Delivery Policy:​

Subject to availability and receipt of payment, requests will be processed within 24 hours and services confirmed by way of    e-mail (for example booking number / booking voucher etc and must mention the use of courier and/or postal services and associated costs, if applicable)

Bank Transfer Payments:

​You can also pay us by direct bank transfer into our South African Bank account (also known as wire transfer, EFT or SWIFT transfer). If you pay into our South African account, you will be contracting with Open Road Tours CC, a closed corporation registered in South Africa and member of SATSA. For your financial protection and peace of mind we are fully covered by Financial Failure Insurance by SATSA’s bonding scheme in South Africa.​

Our Banking Details:​

Account Name : Open Road Tours
Account Number: 061144916
Type of Account: Business Current Account
Swift Address: SBZAZAJJ
Branch Name & Code :George      Branch 050214

Bank Address :

Standard Bank South Africa
1st Floor
99 Hibernia Street
George
South Africa, 6530

Bank Phone No : +27 11 299 4701
Bank Fax No: +27 44 873 6323
Website:​ www.standardbank.co.za

Customer Privacy Policy:​

Open Road Tours CC is committed to maintaining the integrity and security of your personal information.  We will never sell, trade or otherwise give away any information about our customers, except if required to do so by law.​

Personal details and email addresses received through completing our online booking form are filed away securely and only used by Open Road Tours in the process of arranging tours, making reservations, and communicating directly with our clients.​

Credit / Debit Card Acquiring and Security​:

Credit card transactions will be acquired for Open Road Tours via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.​

Please do not send your credit card details to us by email as email is not secure. We actively fight charge backs and credit card fraud, and will co-operate fully with banks or investigating authorities in the event of suspected fraudulent activity.​

Merchant Outlet country and transaction currency​

The merchant outlet country at the time of presenting payment options to the cardholder in South Africa.  Transaction currency is South African Rand (ZAR)​

Responsibility:​

Open Road Tours takes responsibility for all aspects to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolutions and delivery of goods.  ​

Return & Refund policy:​

The provisions of goods and services by Open Road Tours is subject to availability. In cases of unavailability, Open Road Tours will refund the client in full within 30 days.  ​

Cancellation Policy: 

All Cancellations must be received and acknowledged in writing and the following cancellation fees apply regardless of the reason of cancellation: 

  • 61 or more days pre-departure: 15% of full price
  • 60 days pre-departure: 40% of full price
  • 15 – 30 days pre-departure: 75% of full price
  • 14 days or less pre-departure: 100% of full price

Important note: Third parties that we have already paid (flights, lodges, hotels or other suppliers) may have higher cancellation penalties, in which case the third party’s cancellation policy will apply.

Country of domicile:​

This website is governed by the laws of South Africa and Open Road Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.​

Variation:​

Open Road Tours may, in its sole discretion change this agreement or any part thereof at any time without notice.

Company Information:​

This website is run by Open Road Tours CC based in South Africa trading as Open Road Tours and with registration number 2003/093696/23 and GA Raubenheimer as owner.​

Contact Details:​

14 Ds DF Du Toit Crescent, Loerie Park, George, 6535
Tel: +27 44 871-0245 / 0823052246

Testimonials

PAUL BRUM, CANADA

Everything that Hannah did for us was amazing. The level of professionalism is top notch and with that also her friendly self shines through always. I feel that Hannah is the best and she really loves her work and it shows. Treat yourself and book with Hannah. No matter what you dream your trip to be I am sure Hannah can help you plan it.

UWE PATZLER, GERMANY

If you are looking for friendly people, marvellous hotels in enchanting places of South Africa, interesting stops on your journey, lots of knowledge from the countryside and a brilliant organisation, than you should make your travel with Hannah. We have one of the most beautiful holiday we ever had in a wonderful country with our excellent guide and her company. She was available for us 24/7 to sort any question and queries we had. Thank you Hannah for an unforgettable holiday in South Africa! We are excited and will come back soon!

PETER DAHLER, AUSTRALIA

Hannah's sterling efforts in organising our trip to South Africa and Victoria Falls ensured the experience we had was seamless and memorable leaving us with fond memories of South Africa, the people, the scenery, the flora and fauna, and, of course, the wine and the food. We thoroughly enjoyed our holiday, and her excellent co-workers. We look forward to utilising her services again at some time in the future and have no hesitation in recommending her company to our friends and family.

Contact us

hannah@openroadtours.co.za francois@openroadtours.co.za

Mobile 1: +27 82 377 8993
Mobile 2: +27 82 305 2246
Fax: +27 86 719 9897

Skype: hannetjieraubenheimer
Skype: francoisraubenheimer

SATSA